Assistant Head Housekeeper
Job Description Summary
Date: October 1, 2016 Dept./Division: Hotel Operations Position Title: Assis. Head Housekeeper Reports To: Head Housekeeper
Loc. Number: Various Supervisor Title: Head Housekeeper
Location/Fl: Field Classification:
Employment Status: Full-Time Exempt:
Pay Rate: Hourly Non-Exempt: X
Basic Statement of Functions
Summary: Assist in the management of the housekeeping and laundry operation of the hotel to ensure quality standards are met. At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:
‚ Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
‚ Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
‚ Take ownership and play your part to get things done to make things easier for guests and your co-workers.
Job Specifications (Qualifications)
High School diploma or GED or related experience in the area of supervision or equivalent combination of education and experience. Knowledge of general housecleaning and record keeping required.
Must speak fluent English. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence and review industry periodicals.
Ability to add, subtract, multiply, and divide.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.
FMN505.doc 2
‚ None.
‚ Ability to work in an atmosphere that is demanding, hot and requires varied physical actions.
‚ Ability to be mature, neat in appearance, courteous, friendly, and know what to do or say in dealing with people.
‚ Ability to work varied number of hours per week on a rotating basis.
‚ Must display a high degree of pride and integrity in job performance.
‚ Ability to learn and comprehend all company policies pertaining to his or her position and employment, including safety regulations and training.
‚ Ability to possess high degree of confidentiality and the ability to work closely with the management team and staff members.
‚ Ability to plan and implement housekeeping programs and policies and to work and communicate both in writing and verbally to management and staff.
‚ Ability to create an atmosphere of harmony and instill an attitude of high morale within the department.
‚ Ability to handle and understand employee problems.
‚ Ability to keep accurate and up-to-date records and maintain files.
1. Assist in the supervision of all housekeeping and laundry team members.
2. Assist in the management of day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
4. Assist in the scheduling of staff members and assign extra days off according to the occupancy forecast.
5. Assist with deep cleaning program at least twice yearly.
6. Educate and train all new team members in their job duties as well as local, state, and federal laws and safety.
8. Inspects the housekeeping staff to determine if they are working as assigned and checks the quality and quantity of their work.
9. Checks all areas of the hotel (rooms, public areas, store rooms, etc.), especially places likely to be overlooked by staff members when cleaning.
10. Assist in the generation of supply requisitions, such as chemicals, equipment, etc.
11. Assist with regular meetings for the purpose of continued training and proficiency and keeps minutes of the meetings.
12. Assist in the maintenance of linen and supply inventory. Retires linen as necessary with approval of Head Housekeeper.
13. May be required to clean rooms and do laundry.
14. Assist in maintenance of a lost and found department and is responsible for all lost and found items. Determines the rightful owner of lost/found items. Disposes of lost and found items as appropriate or as directed by the General Manager.
FMN505.doc 3
15. Coordinate with Maintenance on required repairs.
16. Make time to interact with guests, solicit feedback and build relationships.
17. Perform the duties of the Head Housekeeper in his/ her absence.
18. Other duties as assigned by the Head Housekeeper.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
‚ Ability to lift 30 lb. regularly and 50 lb. occasionally.
‚ Ability to stoop, bend, kneel, walk, carry, lift, climb, and have manual dexterity.
ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
‚ Ability to work in an open office environment with frequent background noise.
‚ Ability to work in an open environment with frequent interruptions and customer interaction.
‚ Ability to work in a pleasant, but demanding, atmosphere.
‚ Ability to tolerate cleaning solutions occasionally, wearing proper protective equipment..
Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Prepared by: __________________________________________ Date: ____________
Supervisor reviewed: ___________________________________ Date: ____________
Final Review for File: __________________________________ Date: ____________

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.