Customer Service Rep

Company Name:
Glacier Bancorp
Position that requires extensive customer service skills, positive attitude, expressed enthusiasm, high degree of confidentiality and the ability to work well with others and in a team environment. Responsible for all aspects of a Customer Service including all aspects of New Account opening and Customer product sales. Responsible for assisting multiple loan officers with initial loan functions that ultimately move all types of loans. Must be willing to obtain a thorough knowledge of the Bank's practices and procedures, and the policies, procedures and documentation requirements associated with various bank products. Must have the ability to meet critical deadlines, effectively prioritized tasks at hand, and work in a team atmosphere. Demonstrates a high degree of accountability through utilization of skills, knowledge and actions that protect the assets of First Bank of Montana and its customers.
Nature and Scope of Position:
Will work in a cross functional processing team of 3 or more team mates that assist customers and staff members to ensure the successfull establishment of account relationships.
Specific Responsibilities and Duties:
1. Greet all customers professionally with a smile, handshake, then assess and fill their needs in a professional manner. Exchange and use name of the customer.
2. Provide assistance to customers regarding products & services. Open personal and/or business accounts and services (checking, savings, cd's, safe deposit boxes, ATM and Debit Cards, Online banking)
3.Maintain existing account relationships by ensuring that customers receive prompt and courteous service.
4. In depth knowledge of Business Entities, Trust, Estate and IOLTA accounts
5. In depth knowledge of IRA and HSA accounts
6. Net Teller and Cash Management knowledge and understanding
7. Assist customers entering safe deposit boxes.
8. Knowledge of the proper way to quote rates.
9. Provide support to Officers and other employees as required.
10. Knowledge of regulations, products, and services
11, Perform other duties and responsibilities as assigned
Miscellaneous Duties:
1. Actively participates in FBM continuing education
2. Acts as a team member within the CSR group and within the department by assisting with coverage in key areas and actively cross-training in order to assist in times of staffing shortages.
4. Other duties as assigned.
NOTE: Only minimum duties are listed. Other responsibilities may be required as requested by Management.
Desired Minimum Qualifications:
1. High school diploma or general education degree (GED) required.
2. Necessary Knowledge, Skills and Abilities:
a. Ability to foster and maintain a working relationship with internal and external business affiliates.
b. Ability to read and understand simple Notes.
c. Knowledge of and ability to understand all loan codes.
d. Working knowledge of modern office practices and procedures.
e. Working knowledge of Microsoft Office
f. Ability to use listed tools and equipment.
g. Ability to understand and follow written and oral instructions
h. Ability to communicate effectively verbally and in writing.
i. Ability to establish and maintain effective personal working relationships with peers and supervisors.
j. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
k. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
l. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
m. Ability to deal with problems involving several concrete variables in standardized situations.
Tools and Equipment Used:
1. Computer/Printer
2. Calculator
3. Telephone
4. Fax
5. Photocopier
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and infrequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision (to see colors and watermarks on checks), peripheral vision, depth perception, and ability to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
Requisition Number: 15-0908
Post Date: 1/14/2015
Title: Customer Service Rep
City: Lewistown
State: MT
Bank/Branch: First Bank of Montana
Part Time: Yes

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